Help for Safrly Parent and Safrly Driver—accounts, trips, notifications, and app settings.
We usually reply by email. Include your app name and account email.
Student profiles, pickup locations, attendance, live bus tracking, and parent account settings.
Driver registration & approval, morning/evening trips, student boarding, and live location while trips are active.
Both Safrly Parent and Safrly Driver use email and password. Use Forgot password on the login screen if you need a reset link.
Live tracking is available during an active trip. If no trip is running, the app shows a waiting or no-active-trip state. Make sure notifications are enabled for boarding and trip updates.
Students are present by default. From Home, set attendance for tomorrow to absent when your child will not take the bus, or reset when plans change.
New drivers register and wait for admin approval before running trips. After approval and bus assignment, you can create morning and evening trips from Home.
Location is used while a trip is active so parents and schools can follow transport progress. It is not used for unrelated tracking when no trip is running.
Open Settings in either app and choose Arabic or English. Layout follows RTL for Arabic and LTR for English.
Use Delete account in Settings inside the app. For help with deletion or privacy requests, email support and include the email on your account.
Please include: which app (Safrly Parent or Safrly Driver), the email used to sign in, a short description of the issue, and screenshots if helpful.